Return & Exchange Policy and Requirements:
GizOK offer 30 days return & exchange policy, start from the date you sign for the parcel. Additionally, products may not be returned in used condition unless the products have quality problems. We do not undertake return shipping fee.
Product Quality Issues
Steps:1. Send E-mail to our Customer Service
2. Upload your product pictures or video to describe the problem
3. Our Customers Service confirms
4. Provide you with the best solution
Unsatisfactory Products Issues
In principle,we only offer a return and refund service for those items which are factory defective or incorrectly included in your shipment. On the basis of communication, we can also provide you with the return and refund service if you are not satisfied with the products you have received.Steps:
1. Send E-mail to our Customer Service
2. Indicate details or explain the reason
3. Our Customer Service confirms
4. Ship the item back to us
5. Our Customer Services confirms item returned and inspects the item
6. Full/ partial refund
Wrong Product Issues
Steps:
1. Send E-mail to our Customer Service
2. Upload your product picture or video to further describe the problem
3. Our Customer Service confirms
4. Provide you with the best solution
Exchange Policy:
1) 0-7 days:Return for exchange: Customers need to send the unit back as requested. After getting the returned package, we will check the parcel's condition and accessories before exchanging other models. Customers need undertake the shipping fee for the new head unit.
2) 7-15 days:
Return for exchange: Customers need to send the unit back as requested. After getting the returned package, we will check the parcel's condition and accessories before exchanging other models. Customers need undertake the shipping fee for the new head unit.
3) 15-30 days:
Return for exchange: Customers need to send the unit back as requested. After getting the returned package, we will check the parcel's condition and accessories before exchanging other models., 10% of the unit's price will be charged as depreciation cost, Customers need undertake the shipping fee for the new head unit
4) Over 30 days, do not accept return and exchange:
We accept repair for all issues. Customer need to pay the shipping cost and ask our customer service for RMA before returning the unit. We repair the unit for free, except for the factitious broken parts or non-working problem caused by rooting GizOK head unit or installing the unknown and unsafe firmware/MCU.
Note: Pls have a check if there is any damage/defective at the first time when you receive the parcel
Policy Exclusions
Products are not covered by our 30 day return and refund policy if:1. The product is not distributed by GizOK.
2. The product has been worn, damaged or contaminated.
3. The product has been stored or exposed to extreme environments.
4. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation.
5. Partial goods of a complete sets are be returned.
6. The claim is made more than 30 days after your received the item.
Return Process
1. Please include the following information in the return package:a. Order number and product SKU of the item(s) you want to return.
b. Shipping label (outside the package)
c. Reasons for return.
2. Return Address
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already been arranged to return it to us. Before you ship the item back to us, please E-mail our Customer Service so as to confirm the correct address.